Our first full week of work has been completed.
Throughout this week everyone has been getting ready for the opening of GV (Golf Village), and this has been in much discussion. During this week I worked my first Blü lunch shift and I also participated in some office work for Edgar, this involved inventory and composing Wine Lists. I very much enjoyed my work with Edgar, because I felt that I understood the role of a food and Beverage Manager a little more, I also enjoyed the extra responsibility of this.
First Lunch Shift;
My first lunch shift was in Blü not GV Bistro this was because GV has not opened yet, as previously mentioned. I enjoyed my first lunch shift very much. Whilst working the shift we were paired up with an experienced server who took us under their wing. I was paired up with Joey, so far Joey has looked after me like a daughter. He reassured me throughout the whole shift and since that shift he has gone out of his way to work with me. He put me at ease with certain parts of the job I was uncertain / worried about, but made me realise 'what's the worst that could happen'. Big love for Joey.
Since this shift I have worked various other shifts with Joey, and in Blü (including dinner), and I feel that my confidence among the process of the service towards customers has grown as well as how comfortable I am with other workers too. I still need to work on the POS system, however other co workers are helping with that, but I feel to pick up this skill I need to work on it during shifts and it will grow. Pressure is on for when
Motivational Speakers;
Throughout our second week we have been visited by two speakers who aims to help companies create distinguish leaders and grow people within the industry. These two speakers both have vast knowledge of the hospitality industry, which is respected greatly especially the growth they have made.
Now, if I'm going to be completely honest on here my personal comfort zones were very much tested this week. It's not that I feel I am better than these experiences and I am happy enough to watch these, however I feel personally that when I take part in the activities (life coach work shop activities), it only makes me question my confidence and how comfortable I am within my work environment.
I have all the time in the world to listen to people who have vast knowledge within this industry, which I am aiming to grow in and I appreciated the anecdotes that are brought along with these people. However, I personally don't feel comfortable to speak in large group's of people that are waiting on a line to be said, which I know I can perform well to customers within my own time. I obviously appreciate information on how to approach situations as it is always nice to listen to people who have been in the same positions as you, and are experts within these fields. One part that I very much appreciated this week is seeing how people within the hospitality / tourism industry who have started in the same position that I am in have grown throughout their careers, including the publishment of books. With me becoming more shy throughout these workshops I could say comes down to British people being more reserved than certain cultures, but I may also be using this as an excuse for me not pushing myself to (extremely) uncomfortable levels. I understand to grow as a person these boundaries must be tested and that is why I took part in every activity given with no complaint. However, I do not appreciate being told to not apologise to members in a completely understandable situation, and then mentioned later on you're spineless if you apologise to customers. This was then contradicted.. Causing confusion personally. ALTHOUGH, these are all personal experiences , and I know that some people will feel different about particular workshops.
I would say I am extremely comfortable to talk within a group and I know how to change my persona dependent on who I am talking to.. When I take part in activities on how to do experiences like this I feel I think too much in to, which results in me becoming more nervous about the situation resulting in me feeling more shy. Despite saying all of this I have most definitely learnt a lot from these distinguished people.
Rita Ora:
On the 7th of October me and Dearbhla went to go see Rita Ora for $10!!! It was our day off and we were told that there was an event at the outlets from Rebecca at work, we went as it was something to do but didn't expect anything.. It was an hour before the event finished and we decided to stay for 10 more minutes before we left and Rita Ora had not turned up, before we know it she is on stage singing a variety of her songs with her English accent. I'm not a massive Rita Ora fan, but for $10 and being as close to the stage we were I felt very lucky. The reason we doubted Rita Ora turning up was due to the lack of crowd (pushing 60 people). I will be looking out for more events like this around West Palm.
Georgias 21st Birthday;
This week we also had Georgias 21st Birthday celebrations. We went out on Saturday night to club Banko and tonight we are going for food to celebrate. We surprised Georgia with a cake and a present, something small, but it was the thought that counts. We would be celebrating this weekend, however we are off to Disney on the Sunday, so isn't possible.
Halloween; It's currently October and all of the halloween decorations are coming out throughout stores, this is making me very excited. At home Halloween is one my families favourite holidays, I think because it's the start of winter, which is also one of our favourite seasons. I am especially excited to go to Disney where the decorations will be halloween themed as well. My mum is very much appreciating the halloween pictures I have been sending her as well.
Confidence Bounce Back;
After reflecting today at work I was looking over the past week and I feel I need to be a lot more confident in myself. I feel like I have been holding myself back in work, because I have been afraid to do things wrong, but today I realised after being tested in some training that I need to just be confident in myself. I put this into practice during lunch today and I noticed a massive change in my work and the result, I also know this will have improved because I have become more confident from putting training in to practice throughout my various shifts now.
I am also still working on learning my wine list, some of the sections `I feel I have understood completely, but there are still some rusty areas.. So hopefully by next week this should be perfect!
